FAQ

Many of our decoration methods allow for the opportunity to closely match the imprint color to a specific requirement. Customers who require specific color matching should provide us with “PMS” color numbers where applicable. PMS stands for Pantone Matching System®.Be aware that all monitors are different and the color you see on the screen will surely be different when viewed in person.If your logo is to be embroidered, we will select a thread which most closely matches your PMS color and you will have the opportunity to see this choice when you approve your “sew-out.”

The dachionpromo Creative Services team will do our best to work with whatever form of artwork you have, however, in an effort to complete your order quickly, we would prefer to receive your artwork in vector format.

Yes. Just let your Customer Care Rep know (you will get an email from them shortly after you place your order), and they will be happy to assist you. Freight fees will be charged accordingly.

1) Bank Wire transfer (T/T or Telegraphic transfer): normal used by customers, highly recommended 

2) Western Union payment: fastest way, especially used for urgent orders. 

3) Paypal payment: special for members and VIP clients, special for sample orders of new clients. 

4) Irrevocable L/C at sight payment for big order over value US$ 100,000.00

On many products multiple color imprints are available. In general there will be an additional set-up charge and a per piece "run charge."
For many items the set-up charge can be waived or reduced on exact repeat orders within a certain period of time. This is not availble for all items and future policies can't be guaranteed. Feel free to check with one of our promotional products professionals for the current policy on the item(s) you are interested in. Please keep in mind that any change to the artwork means that the new order will not be an exact repeat. (For instance if you have an annual event and are changing the year.)
We attempt to have the exact quantity ordered be what ships but due to production methods this isn't always possible. Your Order Confirmation will show the overrun/underrun potential which is normally 5% of the order.
This is generally not a problem but there are certain items that need to be ordered in certain increments. This can have to do with case sizes or production methods.
Of course! We are happy to provide basic artwork services for your promotional products at no charge. We can use any of the thousands of fonts and clip art images in our library or we can guide you to various sources that have additional fonts and graphics so that you can select the elements that you would like to incorporate in your artwork. Our promotional products professionals will be happy to work with you to make your customized items special. Just let us know what you have in mind.
In most cases the price shown is per piece. There are some exceptions. For example a case of mints may show the price for the full case or may show the price per piece.
While we specialize in providing promotional products with your custom imprinted logo or message, most items are available without a custom imprint. These are referred to as "blank goods." The set-up charge will normally not apply on orders of blank goods.
Almost all of our orders are time sensitive. If you have a specific in hands date (the date by which you need to receive your order) please let us know. Production time starts after your Order Confirmation has been completed, payment is received, and artwork is approved by all parties. Standard production times are shown for most items but there can be variations based on business levels, stock availability, and other factors. Keep in mind that there will also be some time in transit once the order is shipped. This generally ranges from 1 to 5 additional days depending on locations. Production time is counted as business days and does not include weekends or days when production may be closed for a holiday.
On many items additional imprint locations are available. You may have additional set-up charges and/or per piece "run charges" for additional position imprints. This will vary by product.